The Tub Shop Scotland Warranty Terms - All Warranty terms below are as of the date of installation

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Shell Structure - 3 Years

TheTubShopScotland warrants to the original retail purchaser the shell structure against water loss arising from structural failure for a period of 3 years (3) from the date of installation. 

 

Shell Surface - 2 Year

TheTubShopScotland warrants to the original retail purchaser the shell surface against water loss arising from defects in materials, including cracks, blisters, peeling and delamination of the shell surface for a period of two (2) from the date of installation. Any damage associated with chemicals ( see exclusions) or poor water maintenance is not covered by this warranty.  TheTubShopScotland reserves the right to repair in the first instance any claims associated with the shell surface.  

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Spa Equipment - 2 Years
TheTubShopScotland warrants to the original retail purchaser the spa side equipment pack (pumps, heater, control system, keypad) should a component fail or malfunction due to defects in material or workmanship for a period of Two (2) years from the date of installation. Includes parts and labour in first year (Call out charge is applicable as per call out charge terms stated below during second year of warranty). Lifetime cover on (pump/parts only) is still valid to customers signed up to the O-Care subscription plan.

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Spa Plumbing - 1 Years
TheTubShopScotland warrants to the original retail purchaser for a period one (1) years from the date of installation that the plumbing or spa will not leak due to defects in materials or workmanship. Includes parts and labour

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Ozone – 1 Year
TheTubShopScotland warrants to the original retail purchaser that the factory installed ozonators will not malfunction due to defects in the ozonator for a period of one (1) years from the date of installation. Includes parts and labour

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Audio Equipment - 1 Year
TheTubShopScotland warrants to the original retail purchaser the stereo components against malfunctions due to defects in materials and workmanship for a period of one (1) year. Damage or corrosion caused through misuse of chemicals or unbalanced water is not covered. Includes parts and labour

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LED Light System - 1 Year
TheTubShopScotland warrants to the original purchaser for a period of one (1) year from the date of installation that the factory installed LED light system will not malfunction due to defects in material or workmanship. Includes parts and labour

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Cover and Headrests
TheTubShopScotland warrants that the spa cover and headrest pillows to be free from defects in material or workmanship on the day of delivery to the customer and are not covered under any additional warranty. Fading, discolouration, and scratches are all considered to be normal wear and tear or improper chemical balance. This also includes but is not limited to any chemical burns or discolouration of the cover as a result of being used on the spa. Zips and stitching are also not covered outwith delivery day 

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Other Spa Components

TheTubShopScotland warrants all other spa components, including but not limited to fuses, diverter caps, jet inserts, cover lifter, filter, skimmer, steps, topside sticker decals, cover clips, cabinet panels against malfunction arising from defects in material and workmanship for a period of 1 years to the customer. This is a parts only warranty and parts will be posted out.

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Conditions of Warranty
This limited warranty is enforceable only by the original retail purchaser. . All warranties are void if the spa is placed in a commercial or rental property. This warranty does not include the cost of shipping parts back to TheTubShopScotland in the event of not wanting to pay call out charges. In the event it is necessary to remove the spa from the residential premises to repair or replace any warrantable item, any and all cost of spa removal and including but not limited to removal of the original spa and transportation of the replacement spa, damages to landscaping, decking, fencing or other structural alteration or any other cost related to obtaining access to the spa are the sole responsibility of the purchaser.

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Warranty Limitations 
All warranties detailed in this document are void if the spa has been subject to chemical misuse or chemical imbalances, alterations or modifications not authorised by TheTubShopScotland. Incorrect use of the spa including but not limited to running the spa dry or filling the spa incorrectly, removing the filters without switching the spa off, electrical installation by non-qualified electrician, ice in the spa, incorrect winter preparation, or commercial use. No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of limescale on the spa shell or on spa components. Correct chemical use is the sole responsibility of the customer. Spa covers are not warrantied against chemical burns. The spa shell and components are not covered against defects which may occur by the customer not using the cover whilst the spa is in or not in use. This warranty does not cover damage arising from the use of unauthorised sanitisers such as tri chlor, acids calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical which remains undissolved on the surface of the spa or its components  

 

Call out Charges
Standard call out charges apply in the second year of warranty for relevant sections of the warranty. This is £95 which must be paid prior to an engineer attending the site 

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Warranty Claim/Aftercare Procedure
All warranty claims must be registered by following the "Aftercare" link on our website at www.thetubshopscotland.com

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This will then ensure that your issue is passed over to the correct department. TheTubShopScotland will then attempt to diagnose the fault via email, phone or text and may suggest a number of solutions for the customer to attempt. Should this not resolve the issue TheTubShopScotland will then look to contact you within a reasonable time scale in order to book in an engineer visit as per warranty status stated above. An Engineer upon attending the spa will attempt to diagnose and repair the issue. Should this not be possible on the day due to parts or any other reason then we will look to book another visit in as soon as this is possible within a reasonable timescale. Upon attending a warranty visit, the customer must ensure there is full access to all sides of the spa in order for any diagnosis to take place from all sides and service points. Should this not be available on the day then TheTubShopScotland reserves the right to charge a call out fee of £95 as well as the cost of the labour for that day. If applicable then a further call out would need to be paid prior to return visit

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If it is determined that the malfunction is not covered by the limited warranty, the cost of the service call is solely the responsibility of the purchaser. If it’s determined that the malfunction or defect is covered under the warranty, TheTubShopScotland will repair or replace the covered item within a period of 21 days unless indicated that a part is not currently available.  

TheTubShopScotland sometimes also subcontracts work and therefore it may be a third party engineer that will contact or attend your tub

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Out with Warranty Period
All call outs after a warranty period has expired will be charged at £95 which will be payable prior to an engineer attending your property. This will include 30 min of onsite labour. After this period, an hourly rate of £55 will be applied.  Any parts or components required will be estimated and the customer given an estimated quote of any works required including the parts and estimated labour time for such work prior to work commencing. Should the engineer not have the required parts in the case that they need ordered then the work will be booked in by the relevant department and the engineer will return to do the job at a later date at no further cost to the customer. When your warranty for certain aspects of your spa expires then we would recommend annual servicing of your tub in order to maintain parts. Services can be booked in on the "Aftercare" tab on the website at a cost of £220.